UCC Market 2020 Global Analysis, Trends, Forecast up to 2026

UCC market is projected to surpass USD 60 billion by 2026. The market growth is attributed to the steadily growing uptake of UCC systems by enterprises for enhanced business connectivity and reliable communications. In scenarios, where users cannot efficiently use complex communication systems or when customers are unable to reach traveling account executives, UCC systems can play an important role in facilitating such business communications efficiently.

The UCC market based on application is bifurcated into BFSI, healthcare, IT & Telecom, public sector and retail. Among these, the retail sector is likely to record a CAGR of over 10% between 2020-2026 due to rising adoption of UCC for enhancing retail customer experience.

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UCC can help people communicate in real time and significantly save time, thereby enabling them to talk to each other faster, exchange documents, have video meetings, exchange ideas.

Furthermore, there are various ways in which UCC can transform the way a retailer does business. Citing an example, if a customer sees a new style that he/she likes on the red carpet at the Oscars. The retailer or designer who can get it to them the quickest at the right price, delivery, and right tactile feel, is the winner.

Moreover, the end to end unified communications solution could help virtually any business process flow more effectively, especially in the cases which need escalation to a decision maker, require exception handling or subject matter expert.

Some major findings of the UCC market report include:

  • The increasing adoption of mobile devices and web-based communication solutions in enterprise environments has created a positive outlook for the UCC market
  • Cloud-based UCC solutions offer excellent flexibility to users to pay only for the resources used by them. This significantly reduces the capital investment for communication infrastructure.
  • The IP phones segment will secure a larger share of the telephony market over the forecast period as it has numerous benefits over analog phones and costs much less than traditional telephone services
  • Due to the rising trend of outsourcing certain business processes in the IT industry, the need for effective communication and collaboration solutions is likely to increase consistently over the forecast timeline
  • Some of the key players operating in the UCC market include 8×8 Inc, Alcatel Lucent Enterprise (Nokia Networks), Avaya Inc. (Avaya Holdings Corporation), BT Group, Cisco Systems Inc., Genesys (Permira), Huawei Technologies Co., Ltd., IBM Corporation, Microsoft Corporation, Mitel Networks Corporation, NEC Corporation, Nextiva (UnitedWeb), Orange Business Services (Orange), RingCentral Inc., Star2Star Communications, Verizon Communications, Vonage (Vonage Holdings Corp.), Unify (Atos SE), and West Corporation
  • UCC solution providers are focusing on strategic collaborations and long-term contracts with clients to gain the market share

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Companies operating in the UCC market are focusing on various business growth strategies including new product launches, forging new alliances to strengthen partner network, and strategic acquisitions to stay competitive in a dynamic market. For instance, in August 2019, ATOS SE, a French IT services company, partnered with NICE Systems Ltd.., an Israel-based telephony service provider, to jointly develop an omnichannel cloud-based UCC solution. The new solution helped the company to offer cloud-based UCC systems to its contact center clients, which will complement its existing on-premise & hosted product portfolio.

Table of Contents (ToC) of the report:

Chapter 1.    Methodology & Scope

1.1.    Methodology

1.1.1. Initial data exploration

1.1.2. Statistical model and forecast

1.1.3. Industry insights and validation

1.1.4. Scope

1.1.5. Definitions

1.1.6. Methodology and forecast parameters

1.2.    Data Sources

1.2.1. Primary

1.2.2. Secondary    Paid sources    Public sources

Chapter 2.    Executive Summary

2.1.    UCC industry 360º synopsis, 2015 – 2026

2.1.1. Region trends

2.1.2. Platform trends    Telephony trends    Collaboration trends    Unified messaging trends    Conferencing trends

2.1.3. Deployment model trends

2.1.4. Application trends

Chapter 3.    UCC Market Insights

3.1.    Introduction

3.2.    Benefits of UCC

3.2.1. Single, flexible infrastructure

3.2.2. Reduced costs

3.2.3. Increased business productivity

3.2.4. Enhanced customer satisfaction

3.2.5. Improved mobility

3.3.    Industry segmentation

3.4.    Industry landscape, 2015 – 2026

3.5.    Evolution of UCC technology

3.6.    Industry ecosystem analysis

3.7.    UCC architecture analysis

3.8.    Technology & innovation landscape

3.8.1. Mobile-first models for UCC

3.8.2. AI, AR, and IoT

3.8.3. WebRTC

3.8.4. Application and workflow integration

3.9.    Regulatory landscape

3.9.1. Markets in Financial Instruments Directive (MiFID)

3.9.2. The Privacy and Electronic Communications (EC Directive) Regulations 2003

3.9.3. The Dodd-Frank Act

3.9.4. Health Insurance Portability and Accountability Act (HIPAA)

3.9.5. The Protection of Personal Information Act (2013)

3.9.6. Electronic Communications and Transactions Act 25 of 2002

3.9.7. Nigeria Communications Act (2003)

3.10.    Industry impact forces

3.10.1.    Growth drivers    Rapid adoption of mobile devices    Growing popularity of the BYOD trend    Growing need for streamlining business communication process flows    Growing popularity of Unified Communications as a Service (UCaaS)    Reduction in administration and maintenance cost    Growing enterprise social media uptake

3.10.2.    Industry pitfalls & challenges    Concerns regarding data security    Interoperability issues with existing assets    Limited in-house capabilities to execute and manage the roll-out

3.11.    Industry news

3.12.    Porter’s analysis

3.13.    PESTEL analysis

3.14.    Growth potential analysis

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