Director of Consumer Regulation job with Regulator of Social Housing

FTC 3 years  

Summary (overview of role):

We are looking for a Director Consumer Regulation to join us – the role can be based in either Manchester, Leeds, Birmingham or London.

The Government’s Social Housing White Paper sets out the importance of safe, decent homes for social housing tenants and of social housing landlords being transparent and accountable to their tenants, with an expanded role for the Regulator of Social Housing.

The role of the Director of Consumer Regulation is to establish and lead the new Consumer Regulation Directorate, taking a lead role in designing and shaping the team to ensure the effective delivery and implementation of proactive consumer regulation.

Job Description (the successful person will be responsible for):

The successful candidate will work closely with the Chief Executive, Executive Group and Board to ensure that the approach to consumer regulation meets the Board’s vision and operates in line with its risk appetite. Initially, they will work with colleagues in the Strategy Directorate to support the development of a new consumer regulation framework and regulatory approach, ensuring that the needs of tenants are central to the design of the new system.

The Director also plays a key role as part of the Executive team, reporting to the Chief Executive. The Executive team provides the leadership of the regulator; its role is to ensure that the strategic direction set by the Board is implemented and that we operate as a single, organisation that works collaboratively to deliver its statutory purpose, ensure value for money and efficiency in its operations and maintains the confidence of a wide range of stakeholders.

Our values underpin everything that we do to deliver our purpose and priorities, and drive the culture that we want to work in.

Responsibilities (In order to complete the responsibilities of this role, the successful candidate will have):

The successful candidate will have a track record of delivering results at a senior level in a social housing, tenant or consumer, and regulatory environment.  They will have experience of successfully managing relationships at Board and Executive level with authority and credibility.  With a track record of engaging effectively and meaningfully with diverse groups of tenants and/or consumers to deliver high quality service that meet identified needs, the post holder will have knowledge of corporate governance and risk management in a regulatory environment.

The post is available on a 3-year fixed term basis in the first instance to oversee the creation of the new Consumer Regulation function.  We will then review progress to date and the most appropriate structure for the ongoing delivery of consumer regulation.

General Information:


Our staff are currently working from home due to COVID restrictions.

RSH’s core offices are in Manchester, Leeds, Birmingham, and London.  Our posts can be successfully carried out from any RSH office unless otherwise specified in the job information.  We offer flexible working arrangements and staff can work from home for part of their hours.

Most roles involve some travel within England between our offices, and some roles also involve onsite visits to social housing providers.

In line with Government requirements to reduce the number of Civil Service and NDPB roles based in London, we only advertise roles in London which need to be there for business-critical reasons.


Interview dates are TBC and will be held via Microsoft Teams due to the current closure of RSH offices and staff working from home.

Benefits and Salary

We offer a range of excellent benefits; information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range.  Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process

For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site with an anonymised CV which details your employment, education and training history and provide a supporting statement, which will be used in assessing your application. Guidance on the application process is available on the RSH careers site

Blind shortlisting – We carry out blind short listing for all of our vacancies as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of disability confident commitment. 

As an equal opportunities employer we will ensure candidates who reach the bench mark from ethnic minority candidates will be selected for interview.

You should indicate on your application if you want to be considered under these options.  

Successful applicants will be advised of the outcome of their application and interviews held as soon as practical after the closing date.

Feedback will only be provided if you attend an interview or assessment.

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